Age requirements and verification
Celsius Casino requires all players to be at least 18 years old. During the registration and identity verification process, the casino checks the player's age using official documents such as passport, identity card or driving licence.
The casino may request video verification via Skype or Google Meet to validate documents and detect potential breaches. Identity document verification is completed within a maximum of 30 days. Verification of the player's betting activity may extend to 180 days.
Control and limit tools
Celsius Casino provides responsible gambling tools for players to control their activity. Players can set deposit limits on their account to restrict the amount of money they can deposit over a given period.
Before you play, review your gambling habits and set a budget you can afford to lose. If you feel your gambling is becoming problematic, use the control options available in your account.
- Set personal deposit limits
- Monitor your gaming time
- Play only with money you can afford to lose
Self-exclusion
Celsius Casino offers the option of self-exclusion for players who wish to take a break from gambling. Self-exclusion can be set for a period of 6 months to 5 years, or permanently.
Once self-exclusion is activated for the chosen period, it is permanent and cannot be revoked. During this time, your account will be locked and you will not be able to access it or make deposits or bets.
Support resources and local help
If you feel that gambling is negatively affecting your life, there are external organisations that offer free and confidential support. Celsius Casino partners with BeGambleAware, an organisation dedicated to promoting responsible gambling.
Seek local resources in your country or region if you need immediate help. Many jurisdictions have problem gambling helplines and counselling services available for anyone struggling with compulsive gambling behaviour.
Don't hesitate to contact Celsius Casino support team if you have any questions about the responsible gambling tools available on the platform.
- BeGambleAware provides information and resources about responsible gambling
- Search for counselling services in your local community
- Talk to friends or family if you are concerned about your gambling
Identity verification and protection
Celsius Casino uses Know Your Customer (KYC) verification processes to protect players and comply with legal requirements. Verification is mandatory if your cumulative deposits exceed 2.000 EUR or if you request a withdrawal.
You may be asked to provide proof of identity, proof of address and, in some cases, information about the source of your funds. A phone call to the registered number may also be part of the KYC process. If the number is incorrect or missing, winnings could be forfeited.
Video verification, if requested, must be completed in a closed room. Although the process is strict, these measures protect your account and ensure a safe gambling environment.
FAQ
What is the minimum age to play at Celsius Casino?
18 years old to create an account and play at Celsius Casino. Age verification using official documents is required during registration.
How can I set deposit limits?
You can set personal deposit limits on your Celsius Casino account. These limits help you control the amount of money you deposit over a specific period. Access your account settings to adjust these controls.
Can I reverse self-exclusion before it expires?
No. Once you activate self-exclusion for the period you choose (6 months to 5 years or permanent), it is binding for that entire period and cannot be revoked.
Where can I get help if I have a gambling problem?
Celsius Casino works with BeGambleAware, which provides information and resources about responsible gambling. You can also search for local counselling services in your country or region that offer free support for people with gambling problems.
What information is needed for identity verification?
Valid proof of identity (passport, identity card or driving licence) and proof of address (utility bill or bank statement less than 90 days old) are required. Players with deposits exceeding 2.000 EUR may also need to provide information about the source of their funds.
